We were of course a bit wary as we have all experienced poor service and rip offs from gas engineers.Īdam, the engineer, turned up at the exact time arranged. We contacted boiler breakdown, as they were the only ones available in our area to come out that day. Our boiler broke down just over a week ago, late one afternoon. It wasnt all plain sailing and to be honest, I am quite a demanding customer- nonetheless, they have exceeded our expectations. I cant compliment them enough about the excellent service we have received. This is the first time I have used boiler breakdowns. I was very happy with the service and will now start to use them for my property company. Having been in the property business for over 20 years, I was very happy with his explanations and findings that the plumber told me and he explained everything clearly without trying to make the problem of a small leak worse than it was. Most plumbers would have tried to get the business from me and charge for the parts but he kindly informed me that we did not need to pay as we should still have the manufacturers gurantee in place. The plumber who attended was excellent and did not try it on like so many plumbers do! He informed me that 2 parts that had broken down were still under warranty and helped me arrange for the manufacturer to come out and replace these parts FREE of charge whilst he continued his work and I made a phone call. I had a very pleasant surprise with this company in that they responded and sent out a plumber who knew his stuff within 2 hours of our phone call.
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